Government

Greensboro, North Carolina

“I appreciate that Questica is always trying to improve the product. Every upgrade we've gotten, we've seen benefits from either our standpoint or from the department standpoint. I think Questica is more city budget-focused than some of the other systems we've seen.”

Jon Decker, Budgeting and Evaluation Director – Interim, City of Greensboro

Case Study: City of Greensboro

With a population of over 290,000 citizens, the City of Greensboro is the third most populous city in North Carolina. The City’s economy, as well as the surrounding Piedmont Triad area, traditionally has been centered on textiles and furniture. As such, Greensboro has a long history of industry going back to the 1800s with the cotton trade. The City has been the location where items such as Vicks Vaporub and bib overalls were created and manufactured. Known at the Gate City for being a gateway to the West and South, Greenboro is pleased to be a community that is fun, affordable and safe for all.

Financial System

Infor Lawson

Annual Operating Budget

Over $566 million

Population

290,000

Business Need

Greensboro searched for a budgeting solution with the functionality for better budget preparation.

Questica Budget

Questica Budget suite’s Operating, Capital, and Salaries modules

Organizational Benefits

  • Web-based system with easy access and navigation for users
  • Ability to see all of the budget data in one place and gain important insights
  • Questica’s exceptional customer service and expertise in public sector budgeting
  • Sharing the budget with citizens using the Balancing Act budget simulator tool

Business Challenge

Greensboro was using Hyperion Pillar for their budgeting, a system that was limited in capability for generating reports and fulfilling other department requests, as well as difficult for non-financial staff to navigate. A lot of the budget had to be worked on outside of the system before being manually transferred into the budget. When Hyperion Pillar was no longer going to be supported, the City searched for a solution that would work with their various budget development processes, including their service enhancement process.

Solution

Greensboro looks forward to incorporating more of their budget process into Questica Budget’s full-featured system. In Questica, they plan to take advantage of automated workflows, robust reporting and forecasting features, add variables and build formulas, and use the capital planning module to prepare their capital budget.

Business Benefits

Web-based system with easy access and navigation for users

Questica Budget is a web-based system that will provide Greensboro users access to their data to work on the budget anywhere and in real-time. For security, users are assigned role-based access to the system and can only see their own department data.

 

Ability to see all of the budget data in one place and gain important insights

Greensboro benefits from seeing all of their budget data in one place and seeing transitions during the budget process. The ability to view data in real-time makes it easier for City departments to collaborate on the budget and see the immediate impact of changes. Questica Budget also allows the City to create reports and dashboards with actionable data at any time.

 

Questica’s exceptional customer service and expertise in public sector budgeting

Greensboro has established a good partnership with Questica and appreciates the support they have received to get the most value out of Questica Budget. The City has experienced the advantages of using a budgeting system specifically designed for the public sector and seen the benefits of the continuous upgrades made to Questica Budget to improve the budgeting experience for users.

 

Sharing the budget with citizens using the Balancing Act budget simulator

The Balancing Act budget simulator tool provides a high-level look at the City’s operations and highlights the services that have the most impact on Greensboro citizens. Questica Budget integrates directly into Balancing Act to provide citizens with a hands-on opportunity to experience the decision-making required to balance the City’s budget.

 

“Every system has to be customized for your city’s particular needs. But it seems like Questica Budget comes out of the box pretty good.”

— Jon Decker, Budgeting and Evaluation Director – Interim, City of Greensboro

 

By choosing Questica Budget, the City of Greensboro has implemented a full-featured system to facilitate their different budget development processes.

 

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